Accessibility statement

This accessibility statement applies to

This website is run by Wirral Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most PDF documents are not fully accessible to screen reader software
  • focus styling is not prominent when you use a keyboard to move through some of our online forms

Feedback and contact information

If you need information on this website in a different format email and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, large print, easy read, audio recording or braille

If you cannot view the maps on the contact pages for any of our buildings call or email us for directions.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email Our web team will look into the problem and get back to you.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you have reported the problem to us and you are not happy with how we have responded contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Wirral Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The elements listed below are not accessible and do not comply with the accessibility regulations:

Online form pages

The focus state as you move through some of our online forms with a keyboard is not prominent enough.

PDF documents

Some documents on this website are in PDF and are not accessible. We have stated where PDF documents are intended to be printed. This makes them exempt from the regulations, as all of the content in the documents is also available as html web pages.

What we’re doing to improve accessibility

Where documents are published as PDF, not for printing, we are working to replace them with html pages.

We are working to fix the online forms so that they have a prominent focus state.

We use online tools to help make sure that the text on this website is easy to understand.

Preparation of this accessibility statement

This statement was prepared on 13 February 2024.

This website was last tested in February 2024. The test was carried out by Silktide.